Cookie Policy
Last updated: March 27, 2026
This Cookie Policy explains how Townshub Limited ("we," "us," or "our") uses cookies and similar technologies when you visit the Townshub UGC Studio platform ("Service"). By using the Service you agree to the use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They allow the website to remember your actions and preferences over time. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remaining until they expire or you delete them).
2. Your Consent
We use a consent banner when you first visit Townshub. You can choose to:
- Accept All — enable all cookie categories including analytics and AI processing
- Reject All — restrict cookies to essential only
- Manage Preferences — choose exactly which categories to allow
- Withdraw All Consent — disable all optional cookies and AI processing at once
Your preference is saved in your browser's local storage under the key townshub-cookie-consent. You can change your preferences at any time using the "Manage Cookies" link in the footer or your account settings.
We use Google Analytics Consent Mode v2, which means analytics cookies are blocked by default until you grant consent.
3. Cookies We Use
Essential Cookies (always active)
| Cookie | Purpose | Duration |
|---|---|---|
sb-*-auth-token | Authentication session (Supabase) | 7 days |
sb-*-auth-token-code-verifier | PKCE OAuth flow security | Session |
user-role | Stores your account role (brand / creator) | Session |
townshub-cookie-consent | Remembers your cookie preference | 1 year |
Functional Cookies (optional)
| Cookie | Purpose | Duration |
|---|---|---|
theme | Remembers light / dark mode preference | 1 year |
sidebar-collapsed | Remembers dashboard sidebar state | 30 days |
Analytics Cookies (optional, consent required)
| Cookie | Purpose | Duration | Provider |
|---|---|---|---|
_ga | Distinguishes unique visitors (Google Analytics 4) | 2 years | |
_ga_* | Maintains session state (Google Analytics 4) | 2 years |
AI Processing (optional, consent required)
When you opt in to AI processing, profile and content data is sent to OpenAI for creator-campaign matching and quality scoring. No cookies are set for this — consent is stored in townshub-cookie-consent alongside other preferences.
4. Third-Party Cookies
- Stripe — payment processing cookies. See Stripe's Privacy Policy.
- Google Analytics — usage analytics (only after consent). See Google's Privacy Policy.
5. Managing Your Preferences
- In-app: Click "Manage Cookies" in the footer or go to account Settings → Privacy & Data Rights.
- Browser settings:
- Chrome → Settings → Privacy and Security → Cookies
- Firefox → Settings → Privacy & Security → Cookies
- Safari → Preferences → Privacy → Manage Website Data
- Edge → Settings → Cookies and Site Permissions
6. Do Not Track
We honour your cookie preferences as set through our consent banner. Our consent mechanism gives you equivalent control to Do Not Track signals.
7. Changes to This Policy
Material changes will be communicated via the Service or by email. The revision date at the top reflects when the policy was last changed.
8. Contact
For questions, contact us at: support@townshub.com
See also our Privacy Policy and Terms of Service.