Privacy Policy

Last updated: February 18, 2026

Townshub Limited ("we," "us," or "our") operates the Townshub UGC Studio platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Personal Information

When you register for an account, we collect:

  • Name, email address, and password
  • Company name and website (for brand accounts)
  • Date of birth (for creator age verification)
  • Social media handles and follower counts
  • Tax form type (W-9, W-8BEN, EU VAT registration)
  • Payment information (processed securely via Stripe)

Content Data

We store content submissions including videos, images, and associated metadata that you upload to the platform.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, browser type, IP address, and device information.

2. How We Use Your Information

  • Provide, maintain, and improve the Service
  • Process transactions and send payment notifications
  • Match creators with brand campaigns using AI-powered algorithms (with your consent)
  • Score content quality using automated analysis (with your consent)
  • Verify creator age and identity
  • Send you updates, marketing communications, and support messages (where opted in)
  • Comply with legal obligations (tax reporting, GDPR requests)

3. AI-Powered Features

Our platform uses OpenAI's GPT-4o to power creator-campaign matching and content quality scoring. These features require your explicit consent via the AI Processing preference in your account settings.

  • Creator profile data and campaign briefs are sent to OpenAI for analysis
  • Content submissions may be analyzed for quality scoring
  • We do not use your data to train third-party AI models
  • AI-generated scores are advisory, not guaranteed

4. How We Share Your Information

  • With other users: Creator profiles are visible to brands; brand campaigns are visible to creators browsing campaigns.
  • Payment processors: Stripe processes all payments and receives necessary transaction data.
  • AI service providers: OpenAI processes data for matching and scoring (consent required).
  • Legal compliance: When required by law, court order, or governmental authority.

See our Data Subprocessors page for the full list.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time.

6. Data Security

We implement industry-standard security measures including encrypted connections (TLS), secure password hashing, and role-based access controls. Payment data is handled entirely by Stripe and never stored on our servers.

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at support@townshub.com or use the self-service tools in your account settings. All disputes are governed by Cyprus law and subject to the courts of Cyprus.

8. Cookies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze platform usage. See our Cookie Policy for details.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We require age verification for all creator accounts and do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance.

11. Contact Us

For questions about this Privacy Policy, contact us at:
support@townshub.com